Terms of Service & Privacy Policy

1. Acceptance of Terms

By accessing this website or contacting Aloha Pool Service, you agree to these Terms of Service. If you do not agree with these terms, please do not use this website.

These terms apply to your use of the website and do not replace any separate written estimate, service agreement, warranty, or other agreement provided for a specific job.

2. Services

Aloha Pool Service provides pool equipment repair, troubleshooting, replacement, and installation services, subject to service availability, equipment compatibility, and the scope of work agreed upon with the customer.

Services may include pool heater service, pool pump and filter service, pool lighting, salt systems, automation, and other pool equipment services offered by the company.

Not every service is appropriate for every pool or equipment system. The recommended work will depend on the equipment, its condition, the reported problem, and the findings of an inspection or diagnostic assessment.

Aloha Pool Service does not provide routine pool cleaning services or install customer-supplied equipment unless expressly agreed to in writing.

3. Estimates and Pricing

Estimates are based on the information available at the time they are prepared. Additional issues may be discovered during troubleshooting or service that affect the final scope of work or cost.

Any changes to the agreed scope of work or additional charges will be communicated to the customer for approval before the additional work is performed, except where otherwise agreed in writing.

An estimate is not a guarantee that every underlying issue has been identified before inspection or diagnosis.

4. Scheduling and Service Appointments

Service appointments are subject to availability, weather conditions, access to the property, equipment availability, and other circumstances that may affect scheduling.

Customers are responsible for providing accurate contact information and ensuring reasonable access to the pool equipment and work area.

Response typically occurs within two business days. This is a general response expectation, not a guarantee of an appointment date, repair completion date, or resolution of an equipment issue.

5. Customer Responsibilities

Customers are responsible for:

• •Providing accurate information about the pool, equipment, and reported problem.
• •Providing safe and reasonable access to the equipment and work area.
• •Disclosing known hazards, previous repairs, or conditions that may affect the service.
• •Obtaining any property-owner, association, or other approvals that are the customer's responsibility.
• •Following applicable equipment operating instructions and safety recommendations.

Aloha Pool Service may postpone or decline work if the work area is unsafe, access is unavailable, or conditions prevent the service from being performed appropriately.

6. Equipment Repairs and Replacements

Repair or replacement recommendations are based on the condition of the equipment and the information available at the time of service.

Repairing one component does not guarantee that other components will not fail later. Older equipment, pre-existing damage, improper installation, environmental conditions, and unrelated system issues may affect performance.

Where replacement is recommended, the appropriate equipment will depend on compatibility, specifications, availability, and the requirements of the pool system.

7. Manufacturer Warranties and Workmanship

Manufacturer warranties are governed by the applicable manufacturer's written warranty terms, including any eligibility requirements, exclusions, registration requirements, and limitations.

Any warranty offered by Aloha Pool Service for labor, installation, or specific equipment will be governed by the applicable written warranty provided to the customer.

Warranty coverage should not be assumed unless it is expressly stated in the applicable warranty documentation. Nothing in these website terms changes or expands a manufacturer's warranty or a separate written warranty.

8. Payments and Cancellations

Payment terms, deposits, cancellation requirements, and any applicable fees will be stated in the estimate, invoice, or written service agreement.

Customers agree to pay the amounts authorized for the work performed and any approved additional work in accordance with the agreed payment terms.

Any cancellation fees or other charges must be disclosed in the applicable estimate, agreement, or service terms.

9. Website Information

This website is provided for general informational purposes. Although Aloha Pool Service makes reasonable efforts to keep information accurate and current, the website may contain errors, omissions, or outdated information.

Descriptions of services, equipment, warranties, and service areas are not a substitute for an individualized assessment or written estimate.

Aloha Pool Service reserves the right to update website content as services and business information change.

10. Third-Party Websites and Services

This website may link to third-party websites, manufacturers, or service providers for convenience. Aloha Pool Service does not control those websites and is not responsible for their content, privacy practices, availability, or terms.

Your use of a third-party website or service is subject to that provider's applicable terms and policies.

11. Limitation of Liability

To the extent permitted by applicable law, Aloha Pool Service is not responsible for losses arising from website interruptions, errors in general website information, or a customer's reliance on information that was not intended as a specific service recommendation.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law. These terms do not eliminate any rights or remedies that cannot legally be waived.

Any additional limitations applicable to a specific service must be set out in the relevant written agreement and must comply with applicable law.

12. Changes to These Terms

Aloha Pool Service may update these Terms of Service from time to time. Updates will be posted on this page with a revised effective date.

Your continued use of the website after an update means you accept the updated terms to the extent permitted by law. Any separate written service agreement remains subject to its own terms.

13. Governing Law

These Terms of Service are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise.

14. Contact Information

For questions about these Terms of Service, please contact:

1. Introduction

Aloha Pool Service respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information may be collected when you visit our website, contact us, request an estimate, or use our services, and how that information may be used and disclosed.

2. Information We Collect

Depending on how you interact with Aloha Pool Service, we may collect the following types of information:

We collect information that you voluntarily provide and information that is reasonably necessary to respond to inquiries, coordinate service, operate the website, and conduct our business.

3. How We Use Your Information

Aloha Pool Service may use personal information to:

• •Respond to questions and service inquiries.
• •Prepare estimates and communicate about requested services.
• •Schedule appointments and coordinate service visits.
• •Provide updates about a service request or job.
• •Process payments and maintain business records.
• •Improve website performance and user experience.
• •Protect against fraud, misuse, and security issues.
• •Meet applicable legal and regulatory obligations.

We may also use contact information for marketing communications where permitted by law. You may opt out of marketing emails by using the unsubscribe instructions provided. For text messages, you may reply STOP where that option is supported.

Opting out of marketing communications does not prevent us from sending service-related messages that are necessary to respond to a request or provide an agreed service.

4. Cookies and Website Analytics

The website platform and any analytics or advertising tools enabled on the website may use cookies or similar technologies to support website functionality, understand website usage, or measure marketing performance.

The specific technologies used depend on the website's configuration. Where applicable, you can manage cookies through your browser settings or any cookie-preference tool provided on the website.

Blocking certain cookies may affect some website features.

5. Sharing of Information

Aloha Pool Service does not sell personal information in exchange for money.

We may disclose information to service providers when reasonably necessary to operate the business or provide requested services. Depending on the tools in use, these providers may support website hosting, communications, appointment coordination, payment processing, analytics, or customer relationship management.

We may also disclose information when reasonably necessary to comply with legal obligations, respond to lawful requests, protect rights and safety, or address suspected fraud or misuse.

Where applicable law defines certain advertising or analytics disclosures as a sale or sharing of personal information, those activities will be handled in accordance with the requirements that apply.

6. Phone Calls and Text Messages

If you contact Aloha Pool Service by phone or submit your phone number through the website, we may use that number to respond to your inquiry, coordinate appointments, provide service updates, or communicate about your request.

Marketing calls or text messages will be made only where permitted by applicable law and any required consent has been obtained.

Message and data rates may apply to text messages. Message frequency will depend on your interaction with us. You may opt out of marketing text messages by replying STOP where supported, or contact us directly to request that marketing messages stop.

7. How We Protect Information

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, or destruction.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted through the internet.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business and financial records, resolving disputes, and meeting legal obligations.

Retention periods depend on the type of information and the reason it was collected.

9. Your Privacy Choices and Rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain uses of that information.

To submit a privacy-related request, contact Aloha Pool Service using the information listed below. We may need to verify your identity before processing a request.

We will respond in accordance with applicable law. Certain information may need to be retained where required or permitted by law.

10. Children's Privacy

This website is intended for a general audience and is not directed toward children under 13. Aloha Pool Service does not knowingly collect personal information directly from children under 13 through this website.

If you believe a child has submitted personal information to us, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Links

The website may contain links to third-party websites, including equipment manufacturers and other service providers. Those websites operate independently and have their own privacy practices.

Aloha Pool Service is not responsible for the privacy, security, or content of third-party websites. Please review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

Aloha Pool Service may update this Privacy Policy from time to time to reflect changes in business practices, website features, technology, or legal requirements.

Any updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact: